One-on-One Coach Pty Ltd Privacy Policy

At One-on-One Coach we are committed to safeguarding and preserving the privacy of our visitors.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect, store and/or process from you whilst you visit our site.

We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal information in accordance with the relevant laws and regulations.

By accessing, browsing or otherwise using our Website and related Apps you confirm that you have read and understood this Privacy Policy. Please ensure you have read it carefully, and particularly the section detailing your rights in relation to the personal information that we collect about you.

We do update this Policy from time to time so please do review this Policy regularly.

  1. INFORMATION WE COLLECT

    2. In running and maintaining our website and applications, we may with your expression of consent, collect and process the following data about you:

    1. User information
      1. Name, email address and any content you generate using our App.
      2. If you leave a comment on the Website, your name and email address will also be collected in our database and saved in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will be saved on your computer or device until you delete them.
      3. IP and browser user agent string: this data is collected when you logon for security and analytical purposes.
      4. Retention period
        5. The aforementioned data is aggregated and retained indefinitely.
      5. Personal Information of Children
        6. We do not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from those under the age of 16. If by following a notification by a parent or guardian, or discovery by other means, a child under 16 has been improperly registered on our site by using false information, we will cancel the child's account and delete the child's personal information from our records.
      6. Statistics
        7. The website uses a minimal build of Facebook Pixel tracking, a service which enables us to analyse usage of our website and applications.

        You may opt-out of this tracking at any time by activating the “Do Not Track” setting in your browser.

      7. Use of cookies
        8. Cookies are text files that are stored on your device by a website. Our Websites use cookies to enable you to enhance your site usage experience and to analyse our traffic. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

        We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer's hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.

        You can adjust the settings on your computer to decline any cookies if you wish.

        This can easily be done by activating the reject cookies setting on your computer.

        Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

    2. Video Content

      Video content you create by using One-on-One Coaching is transmitted to our video processing service provider Twilio. For details on Twilio's privacy Policy, please review their policies at Twilio Privacy Policy

      Once processed by Twilio, your videos are securely stored in Amazon Web Services S3 service. Review the Amazon Web Services Privacy

      You retain full right to the video content and can freely download this content.

      Each One-on-One Coaching User's videos are securely stored and not made available to any other user.

      Collection of this data is required in order for us to provide the service we offer to you.

  2. PAYMENTS

    3. Payments are controlled by third party service providers as listed below. We do not retain any of your financial information on our servers.

      Refer to the PayStack Privacy & Cookie Policy

    We do not collect any other financial or personal information.

  3. USE OF YOUR INFORMATION

    (How we use this information and Why we do it)

    4. We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

    Your name and contact details

    • To fulfil your requests and use of the app. We have to do this to perform our contract with you.
    • To verify your identity when you access your account or use our application. We have a legitimate interest in ensuring that you are who you say you are to ensure services are provided to the correct person.
    • For the detection and prevention of fraud or other crimes. We have a legitimate interest in protecting ourselves from fraud.
    • To monitor and improve the website and our application services, including creating and replaying sessions. We have a legitimate interest in monitoring the pages we provide to improve customer experience.
    • To combine aggregated information about our users (that doesn't identify those specific users) to help us track performance and improve the services we offer. We have a legitimate interest in analysing this information to improve customer experience.
    • To send you service emails or communications required by law to update you about any changes to our goods and services, any information required by law relating to your order or product recalls.
    • We need to do this to comply with our legal obligations. We don't need your consent to send you these communications but they will not include any promotional content in such communications.
    • Your device information, preferences and cookies provided when you browse our website or use our apps.
    • To tailor your experience online and send you personalised emails to allow you to manage your profile with us.
    • To show you advertising on such Social Media platforms as Facebook and Twitter or third party advertising that may appear on other websites you use. We will do this where you have consented to the use of cookies on our database. Please see our section on Cookies and our Cookie Policy for more details. You can manage your cookie settings at any time.
    • To combine the information that we collect directly from you with any information that we obtain from third parties to whom you have given your consent to pass that data onto us, such as the Social Media platforms and publicly available information we describe above. We have a legitimate interest in understanding our customers and what will interest them for the best customer experience. This also helps us identify trends in different countries which helps us to better understand our customers in those countries.
    • Social media information - when combined with personal identification and contact details to investigate cases of fraud. One-On-One Coach has a legitimate interest in protecting ourselves from various types of fraud.
    • To provide information to you that you request from us relating to our products or services.
    • To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
    • To inform you of any changes to our website, services or goods and products. If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
    • Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.

  4. STORING YOUR PERSONAL DATA

    5. In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.

    We will hold on to your information for as long as you have your account with One-On-One Coach, or as long as it is needed for us to be able to provide the relevant goods or services to you. One-On-One Coach's general retention policy is to retain information for 10 (ten) years.

    In some circumstances, such as to meet our legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may hold on to your personal information after we've finished providing services to you, or for longer than our general retention policy.

    Unfortunately, the sending of information via the internet is not totally secure and on occasion, such information can be intercepted. We cannot guarantee the security of data that you choose to send to us electronically, and by sending such information you agree that is sent entirely at your own risk.

  5. DISCLOSING YOUR INFORMATION

    6. We will not disclose your personal information to any other party other than in accordance with this Privacy Policy, and in the circumstances as detailed below:

    1. In the event that we sell any or all of our business to a buyer(s).
    2. Where we are legally required by law to disclose your personal information.
    3. To further fraud protection and reduce the risk of fraud.
    4. THIRD-PARTY LINKS - On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site's policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

  6. ACCESS TO INFORMATION

    7. If you are a resident of the EU, in accordance with the General Data Protection Regulation (EU) (GDPR), you have the right to access any information that we hold relating to you.

    If you are a resident of the UK, in accordance with their Data Protection Act 2018 (DPA 2018), you have the right to access any information that we hold relating to you.

    As a user of our website www.oneononecoach.co.za and associated applications, you have rights under the GDPR outlined below. One-On-One Coach will always fully respect your rights regarding the processing of your personal data, and has provided below the details of the person to contact in the eventof any concerns and/or questions regarding the manner we process your data, or if you wish to exercise any rights you have under the GDPR.

    These rights are:

    • Right to be informed about what we do with your information
      • This Privacy Policy and any details provided when we capture your personal information will keep you informed about how we will use this information.
    • Right to access your information
      • You can request access to the personal information we hold about you. In most cases, this is free of charge.
    • Right to correct your information
      • If you believe that the personal information we hold about you may be incorrect, then the easiest way to correct this is through updating your profile in the Platform. If you do not want to do it this way or don't have an account, you can request us to update your information.
    • Right to object to, or restrict, One-On-One Coach using your information.
      • In certain circumstances (including where we use legitimate interests as set out below) you can request us to stop processing your information or request for us to limit the ways in which we process this information. However we hold the right to refuse a request in some cases, and we shall provide you with information explaining why we have refused your request.
    • Right to delete your personal information
      • Some people call this the “right to be forgotten”. Unless we have a reason for keeping your personal information (for example, where we need this to provide a service to you or deal with an ongoing complaint), you can request for us to stop holding your personal information. If we need to hold on to your information we will tell you why we need to do this when we respond.
    • Right to stop direct marketing messages
      • You can do this easily through unsubscribing at the bottom of our emails, or by contacting us (see the contact section below).
    • Right to portability of your information
      • You can request us move, transfer or copy your information in order for you to use this information in a different service. To the extent that we are able to do so, we will make this information available to you in a commonly used format so that you can transfer this to another service. Personal Data shall be processed lawfully, fairly, and in a transparent manner. One-On-One Coach shall refrain from using personal data for any monitoring or profiling activity or process and shall not adopt any automated decision-making processes.
    • Transferring data internationally
      • In order to provide our goods and services, we may need to transfer your information from your country of residence to another country in the usual course of our business. By dealing with us and by submitting your personal information, you hereby agree to the transfer, storage, and/or processing of your personal information outside of your country of residence as set out below.
    • Transferring outside of the EEA
      • We may transfer your personal information to a third party data processors located in countries outside of the European Economic Area ('EEA').

      One-On-One Coach only transfers your personal information to those third parties where we can be sure that we can protect your privacy and your rights to the best of our abilities, for example, the third party is located in a country which the EU has deemed to have adequate data protection laws in place, where that third party is certified on the EU-US Privacy Shield or where we have a contract in place with that third party which includes the European Commission's standard data protection clauses.

    • Privacy policy changes
      • We may amend this Privacy Policy from time to time, to reflect how we are processing your personal information. If we make significant changes, we will highlight the sections of the privacy policy that have been updated to allow you to review the changes.

      This Privacy Policy was last updated on the 18th of February 2020.

  7. Contacting us

    8. Please feel free to contact us ata ny time regarding any matter relating to this Privacy Policy. We can be contacted by email at: privacy@oneononecoach.co.za with the subject line “Privacy Concerns”. We will respond within 21 days at the latest.

    Please include as much detail as possible in order for us to comply with your request.

    For further information about One-On-One Coach please visit our website at https://www.oneononecoach.co.za

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