This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect, store and/or process from you whilst you visit our site.
We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal information in accordance with the relevant laws and regulations.
By accessing, browsing or otherwise using our Website and related Apps you confirm that you have read and understood this Privacy Policy. Please ensure you have read it carefully, and particularly the section detailing your rights in relation to the personal information that we collect about you.
We do update this Policy from time to time so please do review this Policy regularly.
In running and maintaining our website and applications, we may with your expression of consent, collect and process the following data about you:
You may opt-out of this tracking at any time by activating the “Do Not Track” setting in your browser.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer's hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish.
This can easily be done by activating the reject cookies setting on your computer.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
Video content you create by using One-on-One Coaching is transmitted to our video processing service provider Twilio. For details on Twilio's privacy Policy, please review their policies at Twilio Privacy Policy
Once processed by Twilio, your videos are securely stored in Amazon Web Services S3 service. Review the Amazon Web Services Privacy
You retain full right to the video content and can freely download this content.
Each One-on-One Coaching User's videos are securely stored and not made available to any other user.
Collection of this data is required in order for us to provide the service we offer to you.
Payments are controlled by third party service providers as listed below. We do not retain any of your financial information on our servers.
We do not collect any other financial or personal information.
(How we use this information and Why we do it)
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.
We will hold on to your information for as long as you have your account with One-On-One Coach, or as long as it is needed for us to be able to provide the relevant goods or services to you. One-On-One Coach's general retention policy is to retain information for 10 (ten) years.
In some circumstances, such as to meet our legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may hold on to your personal information after we've finished providing services to you, or for longer than our general retention policy.
Unfortunately, the sending of information via the internet is not totally secure and on occasion, such information can be intercepted. We cannot guarantee the security of data that you choose to send to us electronically, and by sending such information you agree that is sent entirely at your own risk.
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy, and in the circumstances as detailed below:
If you are a resident of the EU, in accordance with the General Data Protection Regulation (EU) (GDPR), you have the right to access any information that we hold relating to you.
If you are a resident of the UK, in accordance with their Data Protection Act 2018 (DPA 2018), you have the right to access any information that we hold relating to you.
As a user of our website www.oneononecoach.co.za and associated applications, you have rights under the GDPR outlined below. One-On-One Coach will always fully respect your rights regarding the processing of your personal data, and has provided below the details of the person to contact in the eventof any concerns and/or questions regarding the manner we process your data, or if you wish to exercise any rights you have under the GDPR.
These rights are:
One-On-One Coach only transfers your personal information to those third parties where we can be sure that we can protect your privacy and your rights to the best of our abilities, for example, the third party is located in a country which the EU has deemed to have adequate data protection laws in place, where that third party is certified on the EU-US Privacy Shield or where we have a contract in place with that third party which includes the European Commission's standard data protection clauses.
This Privacy Policy was last updated on the 18th of February 2020.
Please feel free to contact us ata ny time regarding any matter relating to this Privacy Policy. We can be contacted by email at: privacy@oneononecoach.co.za with the subject line “Privacy Concerns”. We will respond within 21 days at the latest.
Please include as much detail as possible in order for us to comply with your request.
For further information about One-On-One Coach please visit our website at https://www.oneononecoach.co.za